Refund policy

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be unused, in its original condition and packaging, with any tags attached. You’ll also need your receipt or proof of purchase.

To request a return, please contact us through the Contact Us form on our website. Please do not send an item back without contacting us first, as unauthorised returns may not be accepted.

For change-of-mind returns, the customer is responsible for the cost of return postage. If we provide a prepaid return label, the cost of the return postage will be deducted from your refund.

Once your return has been received and inspected, we’ll confirm whether your refund has been approved. Refunds will be issued to your original payment method.

Please note that items must be returned in an appropriate condition. Where an item has been used or handled beyond what is reasonably necessary to inspect and establish its nature, characteristics and functionality, we may reduce the refund to reflect any resulting loss in value.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged, defective or not as described, including photographs where appropriate.

We’ll review the issue and work with you to find an appropriate resolution. Your statutory consumer rights are not affected by this policy.

For faulty, damaged or misdescribed goods, we will not charge you return postage where you are entitled to a remedy under consumer law.

Non-Returnable Items

We do not accept change-of-mind returns for items that are personalised or otherwise exempt from cancellation rights under applicable consumer law.

Sale items are not excluded from your statutory consumer rights.

Exchanges

We do not offer direct exchanges. If you would like a different product, please request a return (where eligible) and place a new order separately.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

For eligible change-of-mind returns, refunds will be processed to your original payment method. The customer is responsible for the cost of returning the item.

For cancellations made under your statutory 14-day right, refunds will include the cost of standard original delivery paid by the customer. Any additional amount paid for an upgraded delivery service does not have to be refunded.

Refunds can be withheld until the returned goods are received or you provide evidence that they have been sent back.